Shipping & Returns

We hope that you love everything you received.

You can return any undamaged and/or unsoiled items within 30 days.

What to do when you get your order

Please check your order completely to ensure that everything is in good condition. If there is a problem with your shipment note the problem(s) clearly and contact us immediately. You can enter your RMA (return merchandise authorization) online at www.beezafrocentric.com; or you can email us at contact@beezafrocentric.com. Log into your account and select return, select items being returned.

Note: All orders are shipped via the United States Postal Service or Federal Express. Once your order has shipped you will receive a tracking number. Visit the www.usps.com or www.fedex.com websites to track the status of your package. Shipping estimates are 2-3 business days using either courier service.

International packages are shipped via the USPS registered mail. Please expect shipment within 1-2 weeks inclusive of packages going through customs.

What to do if something is damaged?

Damages must be reported within 1 business day in order to process the appropriate claim and/or send out replacements in an efficient manner. Note: Items are inspected prior to shipping to ensure that we are sending you products without any defects or damages.

Do not discard the original box/packaging or invoice.
Do not return damaged items without notifying us in writing to obtain instructions.
Do note any damages to the exterior of the box on the original invoice received with the package and highlight all damaged items and areas.

What to do if you want to make a return?

All items must be received within 30 days of the date you received your order to prevent a 10% restocking fee. No returns accepted after 60 days beyond the purchase date. Returns received without the proper documentation or incomplete or without original packaging are subject to delay and may cost you and extra re-stocking fee.

INSTRUCTIONS:

Please include your name, address, and a copy of the original invoice(s)/with your return.
Be sure to note the reason for the return next to the item(s) being returned on the sales order form.
Specify if you would like a replacement, store credit, or a refund on the invoice. No cash refunds after 30 days.
Carefully package each item to ensure items are returned undamaged.